Join Our Team
Do you have a passion for IT? Do you enjoy building strong relationships with co-workers and clients? Review the job requirements below!
Help Desk Support
Role Name:
Help Desk Support
Position Type:
Full-Time
Reports To:
Chief Operating Officer
Classification:
Salary / Exempt
Department:
Customer Support
Our client is a high performing Services Provider to top Fortune 500 clients and has an immediate opening for a Help Desk Level 1.
There are two openings, one is on site in Atlanta, GA and the other is on site in McDonough, GA. This is a 3 month contract to perm opportunity. This company has an amazing company culture and great benefits!
Duties and Responsibilities
- Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Experience with ticketing systems
Requirements
- Demonstrate excellent verbal and written communication, organization, and time management skills.
- BA or BS degree or equivalent combination of relevant education and experience is preferred.
- Experience working in IT environments is preferred, including:
- General network environments and terminology
- Microsoft 365 subscriptions and applications
- Virtualized environments
- Backup and disaster recovery processes, software and hardware, and business continuity concepts
- Strong interpersonal and Relations-building skills, conducive to team development and client interaction.
- Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
- Must be a detail-oriented self-starter who can function autonomously with minimal supervision.
- Strong customer service orientation.
- Demonstrated dedication to consistent quality and continual process development and improvement.
- Possess valid and clear drivers’ license and have access to a good working car and/or other form of reliable transportation as required
- History of positive client satisfaction engagements, demonstrating ownership and accountability.
Working Conditions
The majority of work will be performed at onsite. Most work hours will be spent seated at a computer monitor using a mouse and keyboard. Driving to and/or from client locations is required.
This job description is not all-inclusive. The employee may be required to perform other related duties as requested to meet the needs of the organization.
Ready to get started?
We’d love to hear more about your company’s needs. Visit our contact page to get in touch or give us a call at the number provided.
INDUSTRY-LEADING SUPPORT
1-470-344-9040